Documentation weaknesses lead to significant business risk, drive down quality and increase costs. Conformity of products and services relies on effective communication.
400
Estimated annual global cost of poor business documentation.
[*BERNOFF]
21
Organisational productivity loss due to documentation challenges.
[*IDC]
80
Amount of rework traceable to defects in written requirements.
[*FERGUSSON et al]
69
Outdated documentation as cause for manufacturing error and delay.
Chapman Editing applies decades of industrial experience to deliver expert technical content where it is needed most. Enterprise documentation holds the key to productivity; accuracy and comprehension are vital to successful operations.
Technical Development
Writing
Complete, consistent and persuasive documents, designed for reader action and reliance.
Editing
Maintenance and control of key information, organised for accuracy and clarity.
Content Assurance
Review
Analysis and comparative assessment to promote strengths and troubleshoot weaknesses in material.
Proofreading
Correct mistakes and ambiguity in grammar, style and format, to safeguard accuracy in communication.
During his career in the oil and gas industry, Richard Chapman has undertaken key roles in refinery and cross-country pipeline projects and held a number of operational and maintenance positions.
His experience over thirty years in the UK, and appointments in the Far East, Africa, Eastern Europe and the Middle East, has included numerous programmes - large and small - from initial concept to design, construction and start-up, day-to-day supervision and working with equipment.
Richard takes a multi-disciplined approach to his work, eliminating wasted or duplicated effort. He is backed by an inquisitive and analytical mind, the ability to highlight strengths and weaknesses in documentation sets, and a determination to ensure clarity and fitness for purpose.
Richard is proud to be a member of the Institution of Mechanical Engineers and registered as a Chartered Engineer with the Engineering Council.
I hear..... and I forget I see..... and I remember I do..... and I understand.
—Xunzi (340 - 245 BCE) Confucian Scholar
I hear and I forget I see and I remember I do and I understand.
—Xunzi (340 - 245 BCE) Confucian Scholar
Richard Chapman
Owner / Founder
One of my early managers had a brass plaque, inscribed with this motto, on his desk. And that is how we worked, individually or as a team, whether dismantling fuel pumps in snow and mud, or investigating issues on windswept truck-loading facilities.
I have held this philosophy dear ever since; it illustrates the importance of clear, working knowledge to get jobs done, consistently and right first time.
As Chapman Editing, I aim to satisfy the documentation needs of a wide range of businesses. So if you are a small engineering company, a large company with a series of small contracts, an equipment manufacturer, a multi-national engaged in individual projects, or a new business of any kind, I’d love to hear from you and describe how my expert writing services can help you meet today’s documentation challenges.
I have enjoyed many collaborations over the years and I’m grateful to a number of professionals who have taken the time to share their thoughts.
...his mechanical engineering skills and reliability no doubt contributed to the timely successful completion of many projects with his approach to Stake-holder project development.
T.W.Cost and Contract Engineer
..a thorough knowledge of engineering design challenges; the ability to produce detailed and accurate information such as reports, technical specifications, and operating and maintenance manuals.
J.H.Pipeline Specialist
...shared his technical knowledge and used his experience and wisdom to encourage the younger members to integrate within the team and produce accurate and well detailed documentation.
S.H.Project Engineer
Get in touch
Learn how Chapman Editing helps keep your business documentation fit and ready for work.
A quality business demonstrates understanding of the sequence and interaction of its processes and controls the range of documentation that it relies upon. Failure to do so results in granular consequences that have a direct impact on both time and cost.
Procedures
Corporate policies, operating processes, safety guidance, quality plans, data handling.
Records
Financial, legal, procurement, service delivery, product conformity, compliance, calibration.
Specifications
Drawings, standards: reference, proprietary, performance, test, descriptive, user experience.
detailed design of a major multi-product oil terminal
2015 - 2018
BP: Azerbaijan
Shah Deniz 2 Gas Project
project engineer
design, construction and procurement
site safety and incident investigations
vendor requirements definitions
2012 - 2013
Petrofac International: Nigeria
Client Projects
pipeline consultant
conceptual design
2006 - 2012
ExxonMobil: Singapore and Thailand
Refinery Projects
senior project engineer
technical issue resolution
change control
site safety
1999, 2003, 2005 - 2006
Mott Macdonald: Oman
Client Projects
senior pipeline engineer
major pipeline systems
detailed design
2003 - 2005
Worley International: Thailand
Major Gas Pipeline
deputy project manager
pipeline system expansion
detailed design
2001 - 2003
Shell Petroleum: Nigeria
Crude Oil Pipeline Project
pipeline engineer
corroded pipeline replacement
conceptual design
1994 - 1998
Thai Petroleum Pipeline Company: Thailand
Pipeline Start-up
engineering manager
start-up leader
system planning and execution
detailed design and construction
1988 - 1990
Penspen: UK, Thailand and France
Client Projects
senior engineer
multiple projects
1983 (Aug.)
Professional Qualification
Engineering Council
Chartered Engineer
1983 (Mar.)
Professional Qualification
Institution of Mechanical Engineers
Member
1969
Professional Qualification
University of Portsmouth
BSc Hons
Mechanical Engineering
1965 - 2001
Esso Petroleum UK
Multiple projects and assignments
apprentice and employee (21 years)
consultant (7 years)
Your Use of this Website
1. Legal Form
Chapman Editing is the commercial web-presence and trading name of Richard Chapman whose regular place of business is situated at 30 Saxholm Dale, Southampton, Hampshire, UK, SO16 7HA. Telephone: +44 (0) 7530 180508
2. Content and Availability
The information contained in this website and provided by Chapman Editing is for general information purposes only. Whilst I endeavour to keep the information up-to-date and correct, I make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, activities, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore entirely at your own risk.
Every effort is made to keep the website up and running smoothly. However, Chapman Editing takes no responsibility nor shall be be liable for the website being temporarily unavailable due to scheduled or emergency maintenance nor technical or other issues beyond Chapman Editing's control. I reserve the right to suspend access to this website at any time and without notice for operational, regulatory, statutory or other reasons.
You must not use any content of this website for any unlawful or unethical purpose. You must not cause any nuisance, annoyance or inconvenience to Chapman Editing, its customers or other users of this website.
3. Javascript
JavaScript is a programming language run by your web browser. This website makes use of JavaScript in a number of areas to help provide a more polished and usable experience for everyone who uses the site. If you are unable to activate JavaScript on your browser for any reason, you will still be able to navigate through much of the core content of this site. However, certain advanced features may not be available to you.
4. Third Party Links
Through this website you may, from time to time, be able to link to other websites which are not under the control of Chapman Editing. I have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
5. No Liability
In no event shall Chapman Editing, its employees or agents, be liable for any loss or damage including, without limitation: indirect or consequential loss or damage, or any loss or damage whatsoever as a result of loss of data, or profits, arising out of, or in connection with, the use of this website.
6. Intellectual Property
Copyright in all original content (text and graphics) contained in the website is held by Chapman Editing. Copyright in the site design, under license to Chapman Editing, is held by Willing Lightbulb Limited trading as v.g.tick. Certain content, including imagery, is used with permission and copyright in those elements rests with the respective owner(s).
7. Cookies
Cookies are used for many different functions including, but not limited to, auto-filling forms, counting visitors, storing shopping basket items, personalising content, targeting advertising, recording user preferences and for authentication and security.
From 26 May 2012, UK websites were required by law to comply with a European Union regulation, under which organizations must gain the informed consent of web users, by positive action, before serving them web cookies. This principle is further supported by Recital 30 of the General Data Protection Regulation 2016/679 (“GDPR”).
The Chapman Editing website does not make use of cookies.
Any changes to its cookie policy, by Chapman Editing, will be reflected in updates to this usage statement.
7. Privacy
Chapman Editing will only ever use personal information submitted through the “Get in touch” contact routes shown in this website for these purposes:
using the contact email address or supplied telephone number to reply to the submitter in order to answer an enquiry;
reviewing the opinions of site visitors;
preparing statistical data, to evaluate the performance of this website, in a form from which individuals cannot be identified.
Personal data submitted in these ways will be held only for as long as is necessary to fully respond to an enquiry and, in any event, no longer than one year unless the enquiry leads to contractual relations. Such data will never be passed to a third party, except where required by Law.
Chapman Editing publishes a formal Privacy Notice on this website.
Privacy Notice
1. The Purpose of This Notice
This Privacy Notice describes how Chapman Editing collects and uses personal data about you, in accordance with the General Data Protection Regulation 2016/679 (“EU-GDPR”), the Data Protection Act 2018, UK General Data Protection Regulation (“UK-GDPR”) and any other implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK (“Data Protection Legislation”).
Please read the following carefully to understand Chapman Editing’s practices and approach to safeguarding your personal data and how Chapman Editing will treat it.
2. About Chapman Editing
Chapman Editing is the commercial web-presence and trading name of Richard Chapman whose regular place of business is situated at 30 Saxholm Dale, Southampton, Hampshire, UK, SO16 7HA.
For the purpose of the Data Protection Legislation and this Notice, Chapman Editing is the ‘Data Controller’ and is responsible for deciding how it holds and uses personal data about you. Chapman Editing is required under the Data Protection Legislation to notify you of the information contained in this Privacy Notice.
Chapman Editing has appointed a Data Protection Contact who holds responsibility and authority to assist with enquiries in relation to this Privacy Notice and Chapman Editing’s treatment of your personal data. Contact details are shown, below, in the Contact Chapman Editing section.
Richard John Chapman is registered with the Information Commissioners Office (ICO): number ZB656650.
3. How Chapman Editing May Collect Your Data
Chapman Editing obtains personal data about you when:
you request a quote or other proposal from Chapman Editing in respect of the services it provides;
you, or your employer, or Chapman Editing's clients engage Chapman Editing to provide services and also during the provision of those services;
you contact Chapman Editing by any means, including email, telephone, SMS, post or social media; or
issued by third party and publicly available resources.
4. Information Chapman Editing Holds About You
The information Chapman Editing may hold about you includes the following:
your personal details including your name and address;
details from records of contact Chapman Editing has had with you in relation to the provision, or the proposed provision, of its services;
details of any services you have received from Chapman Editing;
Chapman Editing’s correspondence and communications with you;
information about any complaints and enquiries you make to Chapman Editing;
information from research, surveys, and marketing activities;
information Chapman Editing receives from other sources, such as publicly available information, information provided by your employer, or Chapman Editing’s clients.
5. How Chapman Editing Uses Personal Data it Holds About You
Chapman Editing may process your personal data for:
purposes necessary for the performance of its contract with you, or your employer, or Chapman Editing’s clients and to comply with Chapman Editing’s legal obligations.
the purposes necessary for the performance of its contract with its client. This may include processing your personal data where you are an employee, subcontractor, supplier or customer of Chapman Editing’s client.
the purposes of its own legitimate interests provided that those interests do not override any of your own interests, rights and freedoms which require the protection of personal data. This may include processing for marketing, business development, statistical and management purposes.
certain additional purposes with your consent, and in such circumstances where your consent is required for the processing of your personal data, then you have the right to withdraw your consent to processing for such specific purposes.
more than one lawful basis, depending on the specific purpose for which we are using your data.
In some circumstances Chapman Editing may anonymise or pseudonymise the personal data so that it can no longer be associated with you, in which case Chapman Editing may use it without further notice to you.
If you refuse to provide Chapman Editing with certain requested information, it may not be able to enter into an agreement with you to perform the contracted services or comply with Chapman Editing’s legal or regulatory obligations.
Chapman Editing may also process your personal data without your knowledge or consent, in accordance with this Notice, where Chapman Editing is legally required or permitted to do so.
5.1. Data Retention
Chapman Editing will only retain your personal data for as long as is necessary to fulfil the purposes for which it is collected; when assessing the retention period, appropriate for your personal data, Chapman Editing takes into consideration:
the requirements of its business and the services provided;
any statutory or legal obligations;
the purposes for which Chapman Editing originally collected the personal data;
the lawful grounds on which Chapman Editing based its processing;
the types of personal data Chapman Editing has collected;
the amount and categories of your personal data; and
whether the purpose of the processing could, reasonably, be fulfilled by other means.
5.2. Change of Purpose
In circumstances where Chapman Editing needs to use your personal data for any reason, other than for the purpose for which Chapman Editing collected it, Chapman Editing will only use your personal data where that reason is compatible with the original purpose. Should it become necessary to use your personal data for a new purpose, Chapman Editing will notify you and communicate the legal basis which permits it to do so before any new processing commences.
6. Data Sharing
Chapman Editing will share your personal data with Third Parties where it is required by law, where it is necessary to administer the relationship between Chapman Editing and you, or where Chapman Editing has another legitimate interest in doing so.
Such parties includes Chapman Editing’s service providers for activities including, but not limited to: IT and cloud services, professional advisory services, administration services, marketing services and banking services.
All of Chapman Editing’s service providers are required to take commercially reasonable and appropriate security measures to protect your personal data. Chapman Editing only permits its service providers to process your personal data for specified purposes and in accordance with Chapman Editing’s instructions.
Chapman Editing may share your personal data with additional, specific, Third Parties, e.g. in the context of the possible sale or reorganization of its business, or with a Regulator, or to otherwise comply with the law.
7. Transfers of Personal Data Outside the UK/EEA
Chapman Editing may transfer the personal data we collect about you to countries outside of the UK and European Economic Area (EEA), where there is an Adequacy Decision by the European Commission (EU) or Secretary of State (UK), in accordance with article 45 of GDPR, in relation to such countries and territories and therefore they are deemed to provide an adequate level of protection for your personal information for the purpose of the Data Protection Legislation.
Where there is no Adequacy Decision, or other mechanism approved by the European Commission or UK Secretary of State in relation to certain countries such they are not be deemed to provide an adequate level of protection for your personal information for the purpose of the Data Protection Legislation, Chapman Editing shall have put in place measures to ensure that your personal data is treated by those Third Parties in a way that is consistent with, and which respects, the Data Protection Legislation, such as Binding Corporate Rules (BCR) or Model Contract Clauses (also known as Standard Contract Clauses).
8. Data Security
Chapman Editing has put in place commercially reasonable and appropriate security measures to prevent your personal data from unauthorised access, alteration, disclosure or other use. In addition, Chapman Editing limits access to your personal data to such employees, agents, contractors and authorised Third Parties which have an authentic business need to know and are subject to confidentiality terms.
Chapman Editing has put in place its procedures to deal with any suspected data breach and will notify you, and any applicable regulator, of a suspected breach where Chapman Editing is legally required to do so.
9. Your Data Protection Rights
9.1. Changes in Your Personal Information
The personal data Chapman Editing holds about you must be accurate and current. Should your personal information change, please notify Chapman Editing of any changes, of which we need to be made aware, by getting in touch, using the Contact Chapman Editing information, below.
9.2. Your Rights in Law
Request Access to your personal data. This enables you to receive details of the personal data Chapman Editing holds about you and to check that Chapman Editing is processing it lawfully.
Request Correction of the personal data that Chapman Editing holds about you.
Request Erasure of your personal data. This enables you to ask Chapman Editing to delete or remove personal data where there is no reason for Chapman Editing to continue to process it. You also have the right to ask Chapman Editing to delete or remove your personal data where you have exercised your right to object to processing, as follows.
Object to processing of your personal data where Chapman Editing relies on a legitimate interest (or that of a Third Party) and there is something about your particular situation which makes you want to object to processing on this lawful basis. You also have the right to object where Chapman Editing is processing your personal information for direct marketing purposes.
Request the Restriction of processing of your personal data. This enables you to ask Chapman Editing to suspend the processing of personal data about you, in situations of disputed accuracy, unlawful processing, exercising or defending a legal claim. Restricted personal data is not deleted unless the right to Erasure is exercised.
Request the Transfer of your personal data to you, or another data controller, if the processing is based on consent, carried out by automated means and this is technically feasible.
In order to exercise any of the above rights, email or write to Chapman Editing’s Data Protection Contact, as shown in the Contact Chapman Editing section, below.
You will not have to pay a fee to access your personal data or to exercise any of your other rights in law. However, Chapman Editing may charge a reasonable fee if your request for access is without foundation, vexatious or excessive; Chapman Editing may refuse to comply with any request in such circumstances.
Chapman Editing may need to request specific information from you to help it confirm your identity and ensure your ability and right to access the personal information or to exercise any of your other rights in law. This is a proportionate security measure, to prevent unauthorised disclosure of personal information.
10. Withdrawal of Consent
Solely in circumstances where you may have provided your consent to the collection, processing and transfer of your personal data for a specific purpose, you have the right to withdraw your consent for that specific processing, at any time. To withdraw your consent, please email or write to Chapman Editing’s Data Protection Contact, as shown in the Contact Chapman Editing section, below.
Once Chapman Editing has received your notification that you have withdrawn your consent, Chapman Editing will no longer process your personal information for the purpose, or purposes, for which you originally provided the consent, unless we have another legitimate basis, in law, for doing so.
11. Change Control
If Chapman Editing makes changes to its Privacy Policy, corresponding changes will be reflected in this Privacy Notice.
12. Contact Chapman Editing
If you have any questions regarding this notice or the manner in which Chapman Editing processes your personal data, or to exercise your rights in law, please contact Chapman Editing’s Data Protection Contact: Richard Chapman, via any of the options in the Get in touch section of this website.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues, at any time. The ICO’s contact details are as follows:
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, UK
These General Terms and Conditions are issued by Richard Chapman whose principal place of business is situated at 30 Saxholm Dale, Southampton, Hampshire, UK, SO16 7HA. trading, and hereinafter referred to, as "Chapman Editing” and constitute the entire agreement with the Customer for commissioned Work for Hire.
These terms and conditions should be read alongside the Privacy Notice.
1. Services
Chapman Editing agrees to create, develop, and provide Work to the Customer in accordance with an agreed Delivery Schedule, set out in a format agreed between the Parties.
2. Scope of Work
Work requests shall be accepted in writing, made by the Customer to an email address, as specifically advised or advertised, by Chapman Editing from time to time, and from an authentic email address of the Customer.
Such requests shall be in a format, sufficient in detail and accompanied by copy, media and graphics where required, deemed satisfactory by Chapman Editing to enable an accurate package of Work to be formed.
Where possible, a corresponding acknowledgement for the requested Work, to include an estimated target completion date and time, shall be returned by Chapman Editing to the requesting party.
3. Compensation
In full consideration for the Work performed by Chapman Editing under the terms of this Agreement, the Customer agrees to compensate Chapman Editing as provided in its authentic quotation.
Unless otherwise agreed, Chapman Editing shall not be entitled to any royalties or proceeds received by the Customer from the commercialisation in any manner, or use, of the completed Work
4. Content Ownership
To the extent that Chapman Editing’s Work includes any work of authorship entitled to protection under the laws of copyright, the Parties acknowledge and agree that:
the Work has been specially ordered and commissioned by the Customer as a contribution to a collective work, a supplementary work, or such other category of work as may be eligible for treatment as a Work Made for Hire under international copyright law;
the Work shall be deemed a Commissioned Work and Work Made for Hire to the greatest extent permitted by law;
the Customer shall be the sole author of Chapman Editing’s Work and any work embodying Chapman Editing’s Work and the sole owner of the original materials embodying Chapman Editing’s Work, and any works derived therein, save citations and third-party content where copyright rests with others;
the Customer warrants to Chapman Editing that all elements of text, graphics, photography, designs, trademarks, or other artwork furnished to Chapman Editing for inclusion in the Work are owned by the Customer, or that the Customer holds authentic, valid, licenses and permissions from the legal owner(s) to use each of these elements, and shall hold harmless, protect, and defend Chapman Editing, its employees, agents and subcontractors from all and any claim(s) arising from the use of such elements furnished by the Customer; and
Chapman Editing irrevocably grants to the Customer all right, title, and interest in and to the completed Work, in perpetuity and throughout the world;
the Customer may, at any time, require Chapman Editing to deliver to the Customer, or its designee, any or all Work, including without limitation any and all source material, in whatever state of completion and whether or not otherwise delivered as a part of a milestone. Such request to be made in writing, Chapman Editing shall deliver to the Customer or its designee within five business days, or as otherwise agreed, such originals or copies of such Work as the Customer shall have indicated in its request.
5. Lawful Purpose
The Customer agrees that all material submitted for inclusion in the completed Work shall not contain anything leading to unlawful or unethical use of the Work, its connected services, Chapman Editing, its employees, agents and independent subcontractors.
Prohibited materials and uses include, but are not limited to: pornography; obscenity; nudity; infringements and violations of privacy; promotion of computer viruses and other 'malware'; nuisance communications; hate language; harassment; 'spamming'; illegal activity; advocacy of illegal activity; the distribution and trading, with or without royalty, of copyrighted material in general violation of copyright law; any information which may be used by a third-party to harm another.
Chapman Editing reserves the right to determine and reject, at its sole discretion, material it deems as prohibited by the intent of this clause.
The Customer hereby agrees:
to indemnify and hold harmless Chapman Editing from all and any claim(s) resulting from the Customer's publication or use of material.
6. No Agency
Chapman Editing is an independent contractor and not an employee, partner, joint author or joint venturer of the Customer.
7. Subcontractors
Chapman Editing reserves the right to assign subcontractors to this project to ensure the delivery of the completed Work. Chapman Editing warrants all work completed by independent subcontractors secured for the delivery of the completed Work.
When subcontracting is required, Chapman Editing will only use industry-recognised independent professionals, selected and evaluated on the ability to meet the specified requirements.
8. Intellectual Property
The Customer acknowledges that Chapman Editing provides similar services to its other customers and agrees that nothing in these Terms and Conditions shall be deemed or construed to prevent Chapman Editing from carrying out other such business.
The Customer agrees that Chapman Editing may utilise proprietary works of authorship that have not been created specifically for the Customer, including, without limitation, software, methodologies, tools, specifications, drawings, sketches, models, samples, records and documentation, as well as copyrights, trade and service marks, ideas, concepts, know-how, techniques, knowledge or data, which have been originated, developed or purchased by Chapman Editing, by third parties under contract to Chapman Editing or published Standards and Regulations under copyright (collectively, “Service Provider Information”).
Service Provider Information and Chapman Editing administrative communications, records, files, and working papers related to the completed Work are, and remain, the sole and exclusive property of Chapman Editing.
9. Confidentiality
Each Party will disclose to the other such of its Information as may reasonably be needed or required by the other Party to fulfil such Party’s contractual obligations pursuant to these Terms and Conditions.
Each party shall protect the Confidential Information of the other party against unauthorised disclosure by using the same degree of care as it takes to preserve and safeguard its own confidential information of a similar nature, being at least a reasonable degree of care.
10. No Liability
Chapman Editing will provide its Services with its reasonable care and skill in accordance with the description(s) set out on this Website.
Chapman Editing accepts no liability for any:
errors or omissions nor any reliance by any party on any such information;
loss or corruption of data;
loss of profit, revenue or goodwill; or
indirect, special or consequential loss arising from any breach of these General Terms and Conditions
Except to the extent that they are expressly set out in these General Terms and Conditions, no conditions, warranties or other terms shall apply.
11. Entire Agreement
These General Terms and Conditions constitute the entire agreement between the Customer and Chapman Editing.
Any failure by Chapman Editing to exercise or enforce any right or provision of the terms shall not constitute a waiver of such right or provision.
These terms and the relationship between the Customer and Chapman Editing shall be governed by the laws of England and the English courts shall have exclusive jurisdiction over any dispute.
Chapman Editing shall not be held responsible for any delay or failure to perform or comply with its obligations under these terms if the delay or failure arises from any cause, which is beyond its reasonable control.
Chapman Editing reserves the right to vary the terms from time to time, such variations becoming effective immediately upon posting to this website and, by continuing to use it, the Customer will be deemed to have accepted any and all such variations.
Clauses of warranty, liability and confidentiality: 4(iv), 5(i), 9 and 10 shall survive the Term of Agreement.